Refund policy

We want you to be happy with your order. This policy applies to products purchased from lmsclinic.co.uk and does not affect your statutory rights.

Change-of-mind returns
You have 14 days after receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the products. Items must be unused, in their original condition and returned with their original packaging and proof of purchase.

Skincare and hygiene
For health and hygiene reasons, sealed skincare, cosmetic and personal-care products cannot be returned once opened or unsealed, unless they are faulty or not as described. Sale items have the same statutory rights as full-price items.

Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged or incorrect. We will put things right and cover reasonable return costs where applicable.

How to request a return
Email hello@lms.clinic with your order number and the item you wish to return before sending anything back. Approved returns should be sent to LMS Clinic Ltd, Goodison House, 57 Wolborough Street, Newton Abbot, Devon, TQ12 1JQ, United Kingdom. Please use a tracked service and retain proof of postage. Unless an item is faulty, damaged or incorrect, return postage is your responsibility.

Refunds
Once we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds are made to the original payment method within 14 days of receiving the returned goods. If you cancel the whole order, we will also refund the cost of our standard delivery option; any additional cost paid for express delivery is not refundable.

Exchanges
For the quickest replacement, request a return and place a new order once your return has been accepted.

Questions? Email hello@lms.clinic or call 01626 798077.